Plotly Enterprise Support

This documentation is for Dash Enterprise,
Plotly’s commercial platform for managing and improving
Dash applications in your organization.
View the docs or
request a trial.


Need to Contact Support?

If you encounter any issues deploying your app, you can email
onpremise.support@plotly.com. It is helpful to include any error
messages you encounter, as well as available logs. See App Logs on how
to obtain Dash App logs. Additionally, see below for the Plotly Enterprise support
bundle.


Enterprise Support Bundle

If you’re requested to send the full support bundle, you can
download this from your Plotly Enterprise Server Manager
(e.g. https://<your.plotly.domain>:8800). Please note you
will need admin permissions to access the Server Manager.
Navigate to the Server Manager and then select the Support tab.
There you will see the option to download the support bundle.